FAQs

Questions? We're here to help!

Order & Shipping

How long is the typical shipping time?

Our economy shipping usually takes 3-5 business days, depending on where you are. You'll see the estimated delivery time when you choose your shipping method at checkout.

Can I track my order?

Once your order ships, we'll send you a tracking number via email.

Do you ship internationally?

We're working on it! Currently, we only ship within the United States, but we hope to go global soon.

Do you offer express shipping?

Yes, we do! If you need your order in a hurry, choose one of our express shipping options at checkout.

Do you offer gift wrapping services?

Yes, we do! Add that extra special touch with our gift wrapping service, available for an additional fee. Select this option in your cart.

Exchange & Return

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can change or cancel your order within 24 hours of placing it by contacting our customer support. After that, we may not be able to make changes, but we'll do our best to assist you.

Payment

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, Venmo, and other secure payment gateways. Shop with ease!

Are there any discounts or promotions available?

We regularly offer discounts and promotions. Subscribe to our newsletter or follow us on social media to stay in the loop on our latest deals.

Skincare & Beauty

What is Jbeauty?

Jbeauty refers to Japanese beauty products and skincare routines known for their emphasis on high-quality ingredients, innovation, and simplicity.

What is the difference between Kbeauty vs Jbeauty?

While both Korean (Kbeauty) and Japanese (Jbeauty) skincare share similarities, they differ in specific products and techniques. Jbeauty focuses on simplicity and high-quality ingredients, while Kbeauty often incorporates a more extensive multi-step routine.

What are Sheet masks?

Sheet masks are biodegradable porous sheets soaked in skin-rejuvenating formulas. They are designed for one-time use and are left on the face for approximately 15-20 minutes to allow the solution to soak into the skin.

Sheet masks vs Face masks?

Sheet masks contain enriched serums and are left on the face for a short period. Face masks often contain clay and require application all over the face, with removal potentially being messier. Sheet masks are easy to use and mess-free.

How often can you use sheet masks?

Sheet masks can be used daily, 2-3 times a week, or as often as desired.

What are the benefits of sheet masks?

Sheet masks provide a concentrated dose of nutrients, promoting hydration, revitalization, and improved skin texture.

Do you need to use a face wash after applying a sheet mask?

Typically, sheet masks don't require rinsing. Excess serum can be gently tapped onto the skin. Some products may require washing off, so please check the instructions.

Can I use these products if I’m a male?

Absolutely! All of our curated products are designed with everyone in mind, regardless of gender.

Why isn’t the Jbeauty brand I love not on Pixie Mask?

We love hearing your suggestions for specific brands or products! Feel free to share your favorites with us through the Contact Us page. Every suggestion is valued, and we'll thoroughly test each product to decide if it's the perfect fit for Pixie Mask. Do keep in mind that our curated collection is carefully selected, and while your previous favorites may not always be available, we're always bringing in new and exciting items to explore on the site!

What products are unsafe for me to use while I am pregnant/nursing?

We've created a blog post detailing common ingredients found in skincare products that it's best to avoid while pregnant. Please remember that these are general guidelines, so if you have any questions or concerns, we recommend consulting with your doctor. Our priority is ensuring you have the right products for your precious little one, so please feel free to reach out if you need any further assistance!

How should I approach sheet masks if I have sensitive skin?

Keep your skin type in mind when using sheet masks. Opt for fragrance-free masks to avoid adverse reactions. If you have allergies, avoid masks with botanicals or natural oils. Consult with your GP or Dermatologist for personalized suggestions.

Can sheet masks be used for oily or acne-prone skin?

Yes, sheet masks are suitable for oily or acne-prone skin, but it's wise to do a patch test first, especially if you're concerned about sensitivity. Test a small section, like the side of your cheek, for any reactions before applying the mask to your entire face. If you have active breakouts, it's advisable to avoid sheet masks on those areas until your skin clears. Always pay attention to how your skin responds and consult a dermatologist for personalized advice if needed.

When is the best time to use sheet masks?

Sheet masks are versatile and can be applied at any time that suits your routine. Boost absorption by using them after a shower – the warmth opens pores, maximizing the serum's benefits. Post-bath application enhances circulation, making the mask even more effective.

Quick tip: Try a sheet mask before your morning makeup routine for a brighter complexion and a flawless look. Ideal for those on-the-go mornings!